VoIP has transformed the way companies interact with customers by delivering cheap scalable solutions for companies seeking growth. There are a number of differences between VoIP and business landline services including costs. If you are thinking about adopting VoIP you will need to figure out which will work for you. This post should serve as a good primer and answer all the questions you have about the VoIP platform.
No need for physical infrastructure
VoIP is a technology that allows telephone calls to be made using the internet rather than over a traditional fixed line telephone network. There are many benefits chief among them the loss of the need to install physical infrastructure reducing the cost of calls, and making it cheap and easy to increase the number of phones. Users have the choice of purchasing hardware to hose the system locally or having it hosted in the cloud.
Traditional landlines more reliable
In terms of reliability, traditional landlines have proven to be extremely dependable over the years and are able to continue working even when the power goes down. Obviously, no system is perfect but traditional landlines are very stable most of the time. The issue with VoIP is it requires a working internet connection and a power system. Whilst the latter in general is not something to worry about, it is important your internet service provider is reliable because it is the backbone of the service.
VoIP is feature rich
If you want a feature rich service that delivers more than standard phone calls, then without question VoIP is the clear winner. It is digital technology which means it is far more versatile and can integrate with multiple existing services allowing users to control communication through the touch of a button. Employees have no need to sit at their desk, and calls can be forwarded to mobile devices. The technology is useful for remote employees and employers who want to give their staff greater flexibility. VoIP is a solution for the twenty first century and is cheaper than traditional telephony making it far more compelling.
Landlines have better sound quality
Traditional landlines tend to have better sound quality than VoIP solutions. Whilst they do not come with the same set of features as VoIP, the technology has been refined over decades to ensure call quality is the highest possible standard, and calls rarely drop, suffer from interference or poor quality. In contrast the internet is a multipurpose technology that was designed to carry data. This means call quality has been an issue in the past though the technology has improved dramatically over the last two decades.
VoIP ultimately wins
The goal of VoIP is that callers should not even be aware that they are using the technology, and in the vast majority of cases this is actually what happens. There is the occasional blip but sound quality is very good today and if you choose a reliable provider, calls should be indistinguishable from landlines. VoIP is a fantastic and cheap way to expand your business allowing you to respond to customers effectively. The technology has many benefits in comparison to traditional landlines and thousands of companies have already made the switch as a result.