VoIP Phones Explained

The Case For Switching To VoIP Is A Good One

VoIP phones can come either as a piece of hardware or they can be software. Regardless of which version you use, they both make use of VoIP technology to send and receive telephone calls over the internet. These phones basically covert analogue audio into a digital format that is then transmitted over the internet so you can have conversations. VoIP or IP phones have features not provided by traditional telephones.

Hardware phones

As we said in the introduction there are two types of IP phones, one is hardware based whilst the other is software based. A hardware IP phone looks very similar to a traditional phone and comes with speaker phone or microphone, a touchpad for dialling and a display. You can use these phones to transfer calls or engage in a conference call and even support multiple VoIP numbers. Some hardware phones also transmit and receive images and are commonly referred to as being video phones.

Software phones

Software phones or softphones are nothing more than a piece of software installed on the user’s computer or smartphone. The software interface looks very similar to a phone handset. These phones come with a headset and microphone that is connected to the computer. If your device has a built-in microphone then obviously there is no need for a separate microphone. Softphones have the same capabilities has hardware IP phones and you get voicemail, conference calling, and transfers as part of the package. Some VoIP providers will also offer video conferencing and instant messaging as well.

Advantages of VoIP phones

VoIP phones have a number of advantages for small businesses. The main one that we constantly come back to time and again is the reduced cost of the service compared to traditional telephony. Secondly there is no real need to pay for costly support. Upgrading of services usually takes place on the VoIP service provider’s end. VoIP technology allows greater flexibility if you wish to scale up your business, plus it is also mobile. This means if your company moves to a new premises, there is no need to move your phone system with you. All you need is an internet connection and you are good to go.

Make sure you have enough bandwidth

You can also integrate your VoIP services with other communications applications. For example, a company can choose to combine its CRM software with its VoIP services which will allows sales people better manage their communication with clients. There are some disadvantages, the first is that you need a reliable internet connection with sufficient bandwidth. If you don’t have that, you will have poor call quality and dropped phone calls. Secondly if your internet connection goes offline or you experience a cut to your power you will not be able to use your VoIP phones.