VoIP Phone System Basics

Three Things You Should Know About VoIP

VoIP phone systems are a practical tool for communications and come with a variety of different features. You can select the tools you require but there are so many available options it can be difficult to get started. If you haven’t already migrated to a VoIP system and are thinking about doing so, then here are a few features which may be perfect for you. VoIP telecom solutions do much more than simply allow you to make and receive telephone calls. There are plenty of bells and whistles and it is the optional features that are the most important aspects of configuring your system.

Directory Services and Caller ID

Aside from obtaining information on who is trying to get in contact with you, you also have the ability to dial using contacts that have been stored in a database. Some VoIP systems even go so far as to automatically create a contact record when you call a new person.

Multiparty Calling

This is a no-brainer. There is no reason to limit yourself to a 2 or 3-way call. With VoIP technology you can bring an entire department or team to participate in the call enhancing the productivity of your company.

Intelligent Routing, Distribution and Forwarding

One of the best features of a VoIP telecom solution is there is no need to be tied to your handset or workstation to make or receive a call. You can forward any incoming calls to your mobile device so you never have to miss a call even if whilst travelling.

Smarter Voicemail and Document Integration

VoIP voicemail systems are quite advanced. It is possible for your voicemail’s to be transcribed to text which can be read either through email or SMS. There are features that associate contact information with individual conversations which means you can easily send attachments or IP faxes to whomever you were speaking with without the need to remember their phone number or email address.