Unified communications has gone mainstream with compelling solutions that are ready-made for businesses seeking greater collaboration and productivity. That being said there are still a number of options to choose from. Whilst the adoption of cloud-based unified communications is growing fast against a backdrop of declining on-premises deployments, there are still many reasons why some companies may opt to choose one over the other. Here are the pros and cons of an on-premises unified communication system compared with its more popular cloud based counterpart.
The Benefits of UCaaS
Unified communication as a Service (UCaaS) has a number of benefits which are extremely compelling for businesses. For a start it is both flexible and scalable and the associated costs are fairly predictable. When you compare UCaaS to on-premises solutions, they are have much lower upfront costs, particularly since there is no need to spend huge amounts of cash on infrastructure investments. Another benefit is UCaaS is mobile friendly which is a major advantage in todays’ so called mobile first world. Another major development is that cloud based unified communications solutions are being increasingly integrated into business applications such as office productivity suites and CRM platforms which deliver huge value.
UCaaS: Not Yet a One-Size-Fits-All Solution
It comes as no surprise that the most receptive companies to UCaaS are small businesses and start-ups who are acutely aware that the solution can scale with them as they grow. Mid-sized companies and enterprises have their own set of concerns about service quality and reliability, so they tend to hedge by adopting either an on on-premises or hybrid solution. Business that face strict regulatory requirements or have complex security considerations such as banks may find it more appropriate and even cheaper to host their own private branch exchange (PBX). Businesses in other industries are seeking out a hybrid model as they dip their toes into the water in order to become more familiar with unified communications first, before making the leap into a full cloud implementation.