VoIP has completely changed communications; many people and companies are making the move to VoIP because the services are easy to use and provide seamless connectivity. They also have a large number of features to access. But before you decide to make the same move yourself you should make sure you have learned about the pros and cons of the service. If you haven’t already done so, here is an evaluation.
By now you will have seen a pattern, whenever we blog about VoIP the first advantage, we write about is the low cost of the service. For good reason, in comparison to conventional phone services there is simply no competition because there is no need to pay carrier fees. You simply need an internet connection and you pay on a usage basis. That is to say the more bandwidth that is used the more you will have to pay.
VoIP services can be accessed wherever you are in the world. It is possible to use VoIP through a smartphone connected to Wi-Fi or even mobile data network. Traditional phone systems do not have that same kind of access. When you move offices, you will even have to ask your provider to help you move. In contrast with VoIP you just need to ensure that the new location has proper mobile coverage and if it is not up to scratch, you will notice poor call quality and drops.
Plenty of features
As we said in the introduction there are lots of features to pick and choose from including Caller ID, Call Waiting, Call Forwarding & Call Conferencing. Most service providers such as Vonage typically offer these features by default and their presence makes VoIP also suitable for business phone systems. Many of the same features are offered on a chargeable basis by traditional phone companies making the monthly costs very expensive. That is why VoIP is so compelling.
The only real drawback is some service providers do not allow users to call emergency service number. This is primarily down to location. Your current address may differ from the address of the VoIP client. This means first responders will only be able to see registered address and end up having their time and resources wasted. As a result, some service providers block access. This is changing though because migration to VoIP is happening on mass so providers now need to ensure customers can reach emergency services.