VoIP is a communication technology that has completely revolutionised the way business operate. This is due to a variety of reasons ranging from immediate cost savings or the technology’s ability to integrate with modern software platforms. More businesses than ever before are opting to make the switch to VoIP and there are a number of changes the technology has made to the way they do business. Here are just a few of them.
Getting rid of a massive overhead
Companies that have customer service centres, or those that have employees that need to work remotely can achieve huge savings by adopting VoIP. The technology uses the internet for sending and receiving voice data which means that all calls are essentially local calls. This means there is no need to pay for long distance calls and they disappear. There is also no longer any need to maintain phone equipment and when you add up everything that is saved it is quite significant.
VoIP is able to scale easily
It is very easy to scale VoIP and it doesn’t cost a lot to do it either. Traditional landlines need extra equipment in order to support the individual phone lines that get added and you will need to wait until the local telecoms company installs the infrastructure. None of that is necessary with VoIP all that is required is the additional hardware such as a handset for a desk. VoIP calls can be made from any internet connected device which means you can even do without purchasing a handset.
VoIP is multipurpose
Traditional landlines need a dedicated copper network to operate and this limits users to phones that are directly plugged into the network. VoIP as we said depends on the internet and this means there are multiple options available to make calls. All mobile devices, computers and even desk phones can be used to make calls. It is also easy to assign phone numbers, change them or use them in multiple locations for VoIP technology.
Integration is easy
VoIP can be integrated with all other communications channels. Unified communications is revolutionising the way businesses interact with the public as well as the way they collaborate internally. Traditional telephone technology is analogue and cannot integrate with digital systems. Because VoIP is digital it can archive calls and also merge with other technologies. Call centres for example would like the ability to track the way they interact with customers and VoIP technology allows them to do that
VoIP is cheaper and easier to maintain
Since VoIP uses existing internet infrastructure, the only hardware require are converter boxes that allow landline handsets to work with VoIP. VoIP does need special software if users wish to make calls from mobiles, tablets or computers. There is very little troubleshooting necessary especially is thee service is hosted in the cloud and if hardware does fail, tech support should be able to deal with the issue fairly easily.