Softphones need to be well designed and have plenty of features to be effective and useful. Most important is the user interface (UI) where all the functionality must be displayed, smoothly integrating voice operation and workflow. Most softphones tend to look a lot like traditional telephones complete with display panel and button for user control, quite a lot like standard phone interfaces. Aside from the UI there are plenty of other things to consider when selecting the right softphone so here is a guide to making an informed decision.
There are a range of softphone options to choose from, some of which are free others are paid. In most cases the provider will offer free and paid versions of their products. If you plan to use a free version, then you need to look closely at the product and run an evaluation to see if the features the free version offers are enough to meet the needs of your organisation.
Softphones are an application that run on devices such as laptops, tablets and smartphones. This means when you select a softphone it is critical that you select a softphone that is compatible with the operating system that is installed on the device you plan to use it on. Typically, most softphones will have versions available for Windows, MacOS, iOS and Android.
The softphone is an application that runs on a standard computing device such as a desktop computer, laptop, tablet or smartphone. It is therefore essential that the softphone selected should be compatible with the operating system (such as Windows, macOS, iOS and Android) installed on your computing device.
Softphones should have basic and enterprise capabilities such as voicemail, call forwarding etc. Multiple lines are also very useful because it gives users the ability to place a call on hold whilst making a second outbound call. Recording active calls and being able to access the data at a later stage is also helpful. IM is also very important for many companies and their customers.
Video and other features
Many softphones allow users to make and receive video calls. The best softphones feature HD video so before selecting a product, check if this feature is on offer. Softphones need to be able support audio and video conferencing and before choosing a product make sure it supports the maximum number of participants expected on these calls. Call activity should be logged to generate history and display details such as date, duration and phone number of the call.