VoIP is easily the most convenient way to communicate for the vast majority of companies and for individuals as well. The technology allows people who use it to make and receive voice and video calls as well as send messages over the internet or using mobile data through mobile apps that support VoIP. Many of the apps and software are free and users are not charged but as is the case with everything that is free there is a catch, the risk is higher.
As more and more people take advantage of technology the VoIP threats continue to rise and so to is the need to keep user information and data protected. There are different options available to hackers seeking to interrupt VoIP calls or messages that could end up doing damage to finances or customer relationships. Many never notice that an attack has taken place whilst they are on a call. There are a number of ways to ensure your lines are protected from an attack.
The first step is to ensure you run an annual security audit regardless of whether your business is big or small. It is critical to run an audit to ensure that you continue to control your accounts. Telcom fraud usually takes place when there is little monitoring of the company account. This means it is vital that companies check their VoIP security frequently. Another method companies can use to stay to protected is set the maximum number of outbound calls which limits the number of calls that can be made and therefore the charges as well as helping detect whether fraud is taking place.
Companies looking to ensure their customer data and information is secure can cover themselves by activating IP-based authentication for all outbound calls made. When this is activated it will restrict access only to internal resources and IP addresses. This will secure the VoIP service and make sure calls can only be made by users authorised by the company. These are fairly simple measures that can be undertaken to secure data and information and keep it protected by unauthorised third-parties that may be a threat to the company and should be completed before setting up your VoIP lines.