What is a virtual number?Also known as Direct Inward Dialling or DID, a virtual number is a phone number that is not tied to any telephone and can be assigned to any device whether that is a hardware desk IP phone or a softphone and mobile app. Virtual phone numbers can be programmed so that incoming calls to the number are automatically forwarded to different telephone numbers. They can work like a bridge between traditional phone networks and VoIP. Technically speaking any VoIP number is a virtual number because they do not require copper lines to connect to a network.
Why your company should use virtual numbers?The main reason is that there are huge cost savings to be had. Because any number can be used from almost any location, money is saved on long distance calls. Call centres also benefit greatly from virtual numbers because they allow sales people to contact clients using local numbers. This means it is possible to service customers without incurring long distance charges.
Companies can create a local presence without actually having one by assigning two or more phone numbers to a specific line. Having a local number makes it easy for a customer in far off locations to contact the company and for company representatives to know who is calling and from where. Another big advantage is that having a local number gives customers a much more personalised experience.