The most important thing about running an office for the last 80 years or so has been the need for a telephone line. The fact that after 8 decades we still depend on it is testament to its usefulness as a means of communication. When someone decides to start a new company the first thing they do is obtain a telephone line so they can make sales or communicate with others in the company. Without a phone, there is simply no way to do business.
With so much disruption taking place the obvious question to ask is whether it will always be this way? After all, it is conceivable that technology could completely do away with the telephone system without even thinking about it. However, that remains an unlikely scenario and it is much more likely that the telephone will remain a constant though its form factor and delivery mechanism may well change.
Reliability has improved
The most obvious example is the migration from traditional telephone networks to VoIP which uses the internet to make and receive calls. There are tons of household names like Vonage already providing services to consumer, though some businesses remain sceptical of the technology. This attitude however is changing rapidly for a variety of reasons. VoIP is now much more reliable. In its infancy VoIP was used by consumers to converse with family members living abroad, however there were a few hiccups, ranging from crackling to disconnection. Those days are gone and call quality and reliability are as good as traditional telephony.
Quality has improved
Whilst reliability has improved so has the quality of the service as we just said. Ten years ago, VoIP calls left something to be desired when it came to quality of the calls. These days we have enough bandwidth to deliver calls that are crystal clear and lag free. If you sign up for a paid service like Vonage the company will ensure that everything is set up properly so you get the best performance possible with a call quality that outdoes anything that a standard landline connection can offer.
Functionality is better
The one thing that really differentiates VoIP from traditional fixed line connections is its functionality. VoIP delivers a range of services that landlines are simply not equipped to deliver. For example, VoIP allows for conference calls, file sharing and video chat. Some services can be embedded into CRM applications like Salesforce or integrated into cloud storage services such as Dropbox so that sales teams can make use of data. When you add this to the fact that VoIP calls can be made over multiple devices, standard landlines start to look really antiquated.
The number one advantage of a VoIP service is that you get all that functionality at a lower cost than a standard business line. Whilst there are still some pros and cons to implementing VoIP as the technology evolves, there are fewer reasons not to adopt the technology every day. So if you are thinking about starting a business or no longer want to cough up the money to pay expensive business telephone bills, you should really consider implementing a VoIP solution.