VoIP technology basically allows users to make calls using their internet connection. It is far less expensive compared to traditional telephone calls because your voice is converted into data and then travels over the fibre optic network that powers the internet. It also means there is no need to pay for a second phone line if you need another number or add an employee. To find out more about how small businesses in particular can benefit, we took a look a look at some of the services a hosted phone system can provide.
What sort of VoIP services are available?
There are many options to choose from, but small businesses with 2 to 30 employees tend to opt for cloud-based phone systems. Small businesses can choose from a variety of packages that offer different features such as voicemail, call forwarding and conference calling. You can even monitor what is happening in terms of the number of incoming and outgoing calls through a web interface and use the portal to change the configuration of handsets in your office.
Inexpensive, flexible and scalable
The big advantages of VoIP are flexibility and scalability. If your business is growing and you are adding staff, the only thing you need to do is order a new handset and just add it to the system. Rather unsurprisingly small businesses love VoIP because of the cost element, particularly when you compare the solution to a traditional phone system. Companies can save at least 50% on their call costs and there is no need to make upfront payments for hardware. Instead of having to pay an annual fee for maintenance and upfront fees for leasing handsets and other equipment, VoIP service providers charge a monthly fee that is all inclusive.
Will take some getting used to
If a small business wants to convert their phone system to a VoIP solution all then need is an internet connection. Then then can contact a service provider such as Vonage who will take care of the rest. Transitioning to VoIP does take some getting used to, companies will have to develop some familiarity with the system and make sure they are happy. At the end of the day, its simply a handset so employees will not find things to difficult, but expect a 4-6 week process of familiarisation.