Traditional telephone lines are still dominant when it comes to business communication, however that is changing because there are plenty of occasions where they are simply inappropriate. For example, if you intend to participate in a lengthy conference call with someone on the other side of the planet, its going to cost a bomb. Instead companies would be better served by opting for VoIP which uses the internet to make and receive calls and costs far less. Many of the world’s biggest companies have already adopted the technology because it is feature rich, reliable, affordable and flexible. Here are a few reasons why your business should adopt VoIP if you haven’t already.
Traditional phone lines use technology that is decades old. All that copper wire and the networks that are connected by it are expensive to maintain which means call costs are also expensive, especially if you are calling internationally. VoIP allows you to cut these costs dramatically. All you need is a fast internet connection and you will get everything that we promised in the introduction. Small businesses can save anywhere between 40% on local calls and as much as 90% on international calls.
Its not easy to conference with people using a traditional phone line and this can be a major problem when running a business. By using VoIP, you can conference with as many people as you like simultaneously so long as you have enough bandwidth to handle the voice data. The technology continues to be developed and improvements are constantly being made so you get better connectivity and call quality.
By adopting VoIP, there is no need for expensive phone lines and telephone sets. All you really need is a decent internet connection a computer that these days comes bundled with speakers, a headphone jack and a microphone. Computers are ubiquitous so there is no need to purchase new hardware which means you can cut spending on hardware by as much as 90% which can mean the difference between profit and loss for a small business.
A wide range of features
VoIP is far more flexible than traditional telephony. You get perks such as voicemail, virtual numbers, contact lists, caller ID’s and many others. One of the most useful features is call routing which is a feature that ensures you never miss a call. For example, when someone calls your number and you are not at your desk, the caller will then be transferred to your mobile after a couple of rings and if you don’t answer that, the caller will then be transferred to your home phone. If you do not answer the call, the caller will simply be transferred to voicemail where they can leave a message.