An increasing number of companies are opting for VoIP technology because they see the value it adds to their organisations. VoIP is obviously not a new technology and has been around for nearly two decades now. However, it is only now that the technology is receiving the recognition it truly deserves. Here are five trends that are set to change the VoIP adoption rates.
It is estimated that by the end of this year roughly a billion people will be using VoIP on their mobile devices. As employees use their devices both in and out of the office, it becomes necessary to install VoIP applications. The technology has been improved so that devices can be synchronised and as we move closer to a 5G world the number of VoIP-based apps will most certainly rise.
One of the main apprehensions companies have when it comes to adopting VoIP is security. This is quite understandable given the number of security breaches that have occurred over the last few years. In response VoIP service providers have improved their security measures and this should ease the concerns of their customers because they can show them what is being done to prevent such breaches from happening again.
These days companies want complete integration for a variety of tasks that are handled by just a handful of tools. This demand has prompted services providers to better integrate cloud based platforms using application programming interfaces. API’s can be used to connect various solutions such as customer relationship management with enterprise resource planning which streamlines operations and results in greater optimisation.
5G technology is not that far away and this is going to have a transformational effect on VoIP because it means that there is greater bandwidth to handle features such as higher resolution video. Faster internet connections means call quality will improve, jitter and disconnects will probably disappear and it will be possible to video conference in either 4K or even 8K resolution.
Unified communication and the “internet of things”
According to Siemens, by 2020 there will be 2020 roughly 26 billion things will be connected to the internet. As we migrate to a world driven by 5G we will see VoIP become essential for future offices as well as connected homes through the use of VoIP enabled phones. Unified communications combined with the so-called internet-of-things will be shared. More and more employees are working from home so the improvement in connectivity will allow them to work more productively whilst also cutting costs.