It goes without saying that having a good phone system is critical for companies. Aside from making it possible to communicate with customers and suppliers, a business phone line or VoIP telephone system provides features that make it easier to do your job. Having a dedicated phone system instead of allowing employees to use their personal devices protects the brand of the company and enables better communication between departments. Here are some tips on choosing the right phone system for you.
VoIP or landline?
Landlines are the traditional phone systems that most people are familiar with. These are systems where you plug your phone into a jack in the wall and work well with a phone company such as BT. These phones are very reliable and provide a clear signal however the downside is they tend to be expensive and don’t offer the same kind of features as VoIP. Voice over Internet Protocol (VoIP) technology has certainly come a long way and is now a credible rival to landlines both in terms of quality and reliability. It is also less expensive and comes with a larger number of features which makes it a popular choice for companies.
VoIP: On-premise or cloud?
If you decide to use a VoIP communication solution you need to decide whether you wish to host your system at your office or in the cloud. If decide to host on premises, you will need to install equipment and have that equipment maintained by dedicated IT staff. The big advantage with this however, is you will have complete control over the system including data protection. If security is important to you, then an on premises solution is your best bet.
Most companies though tend to be comfortable with a cloud based system where the VoIP provider acts as host for the equipment and rents the service to you. These systems are convenient because they are plug-and-play with the service provider handling maintenance and upgrades. If one data centre goes off-line, another will be available to pick up the slack so your company will never lose connectivity.
Virtual Phone System?
There are a couple of kinds of virtual phone systems. The first one has no need for a physical phone but connects to a smartphone or computer. An example of this kind of service is Vonage desktop and mobile apps. The other kind essentially forwards phone calls to a home or mobile phone. The service is hosted in the cloud and is ideal when employees tend to work from home or travel a lot. These plans charge by the month on a per user basis and may restrict minutes.